How to view and reply to customer reviews
The user can view the list of reviews from the consumers which might be a suggestion, compliment or even a complaint. Users can view, reply or hide a review from the Website/App.
Navigation: Fusion >> Hamburger Menu >> Features >> Reviews
User can sort the review from filters to view the below options:
● All
● Visible
● Hidden
● Compliment
● Suggestion
● Complaint
User to click on the respective review, to view and reply to the review. Users can also manage the review through Mail/Call/SMS. Users will also have an option to delete the review from the list. Enable the publish online toggle bar to update the review on the website.
Note: Reviews posted through FoodHub portal cannot be deleted and Reviews posted through Foodhub portal cannot be unpublished.